Effective from: 1.06.2020
Last updated: 24.02.2021
Before using our website, please read these Terms and Conditions carefully. By registering a Player
Account with the website you confirm your consent with the Terms and Conditions.
The laws of Malta apply to the Terms and Conditions. In case there are other language versions of the
Terms available, the English version will always prevail.
The website www.megaslot.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated
by N1 Interactive Ltd, a company incorporated under the laws of Malta with registration number C 81457
and registered address at 206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta.
The website is licensed and regulated by the Malta Gaming Authority under the licence MGA/B2C/394/2017
issued on 01.08.2018. We may at times provide additional games not licensed and regulated by the Malta
Gaming Authority. Such games will be clearly indicated during the gameplay. Regardless of games played,
all deposits and withdrawals are the sole responsibility of the Company and the Company has full
responsibility towards the player for the management of funds on the user account.
Changes of Terms and Conditions
Current Terms and Conditions may be changed by the Company when such need occurs. The Company will notify
the players of any significant changes, where possible. However, please visit the Terms and Conditions
page regularly to check for possible changes.
In case the Terms and Conditions undergo any material changes, you must re-confirm acceptance before the
changes come into effect and you are able to place bets on the Website.
Who Can Play
By accessing and opening an account and using this website, you confirm and warrant that online gambling
is legal and permitted in the jurisdiction where you are located and you will not use the website while
resident or temporarily located in any jurisdiction that prohibits use of the website.
The availability of the services shall not be interpreted as an offer or invitation on our part to use
the services in a country where such use is illegal.
The Company will not assume any liability whatsoever in this regard and will not reimburse any player
deposits, winnings or any losses as a consequence of the violation of any legal provision that may be
applicable to the player. It is the player’s sole responsibility to comply at all times with his/her own
local, national or state laws that relate to online gambling.
The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age
specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the
player’s sole responsibility to inquire about the existing laws and regulations of the given
jurisdiction regarding age limitations for online gambling.
The Company reserves the right to ask for the proof of age from the player and limit access to the
website or suspend the Player Account to those players who fail to meet this requirement.
It is entirely and solely your responsibility to enquire and ensure that you do not breach laws
applicable to you by participating in the games. Depositing real funds and playing for real money is
subject to the laws of your country, and it is your sole responsibility to abide by your native
Any bonuses are not available to players from Sweden, including participation in any kind of promotional
programs, receiving VIP rewards, as well as exchange of comp points.
Users from the following countries (“Restricted Countries”) are not allowed to deposit and play real
money games: Afghanistan, Anguilla, Australia, Belgium, Czech Republic, Lithuania, Estonia, Israel, France and its
overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French
Polynesia, Wallis and Futuna, New Caledonia), Italy, Iran, Slovakia, Slovenia, Spain, Turkey, United Kingdom,
United States of America, Gibraltar, Jersey, Ukraine, the Russian Federation. The Casino cannot
guarantee successful processing of withdrawals or refunds in the event that player breaches this
Restricted Countries policy.
Additional terms for German players
1.Setting up a player account
As a part of opening your account you will be required to provide personal details such as your first,
last and birth name, date of birth, place of birth,
address, nationality and e-mail address. You should ensure that the details provided at registration and
thereafter are accurate and kept up to date.
Please note, that your account should be verified in period of up to 30 days from registration and/or up
to a deposit of 150 EUR
3.Deposits, winnings and withdrawals
Deposits for participation in the game and winnings would be directly and immediately credited to the
player's account. Withdrawals would be processed
upon your request.
4.Obligation to pay-out after closing of player account
If an account is closed, casino pays out any remaining funds to the verified bank account within 5 (five)
working days at the latest. No fees would be
charged for processing the pay-out. Your account has to be verified and to meet T&C. Otherwise casino
right to hold withdrawal until necessary
documents are provided or not to pay out due to violation of T&C.
5.Mandatory setting of deposit limit
Upon registration, you will be offered to set an individual monthly deposit limit. This deposit limit
should not exceed 1,000 EUR per month per player.
6.Reality check. Additional waiting period after reality check
Since activation of reality check you will receive a pop-up informing about the elapsed time every hour,
which you have to actively acknowledge to continue
gambling. Following a confirmation of the reality check pop-up, you will need to wait for another five
minutes before you can continue playing.
Availability of games
Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of
game providers which may change from time to time.
Using VPN to bypass provider’s block is strictly prohibited and may lead to confiscation of winnings.
NetEnt games are unavailable for Afghanistan, Albania, Algeria, Angola, Australia, Bahamas, Botswana,
Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, Ecuador, Ethiopia, France,
Ghana, Guyana, Hong Kong, Italy, Iran, Iraq, Israel, Kuwait, Latvia, Lithuania, Mexico, Namibia,
Nicaragua, North Korea, Pakistan, Panama, Philippines, Portugal, Romania, Singapore, Spain, Sweden,
Switzerland, Sudan, Syria, Taiwan, Trinidad and Tobago, Tunisia, Uganda, United Kingdom, United States
of America, Yemen, Zimbabwe.
Street Fighter Video Slot is not available for the following countries:
Anguilla, Antigua & Barbuda, Argentina, Aruba, Barbados, Bahamas, Belize, Bermuda, Bolivia, Bonaire,
Brazil, British Virgin Islands, Canada, Cayman Islands, China, Chile, Clipperton Island, Colombia, Costa
Rica, Cuba, Curacao, Dominica, Dominican Republic, El Salvador, Greenland, Grenada, Guadeloupe,
Guatemala, Guyana, Haiti, Honduras, Jamaica, Japan, Martinique, Mexico, Montserrat, Navassa Island,
Paraguay, Peru, Puerto Rico, Saba, Saint Barthelemy, Saint Eustatius, Saint Kitts and Nevis, Saint
Lucia, Saint Maarten, Saint Martin, Saint Pierre and Miquelon, Saint Vincent and the Grenadines, South
Korea, Suriname, Turks and Caicos Islands, United States of America, Uruguay, US Virgin Islands,
Fashion TV Video Slot is not available in the following countries:
Cuba, Jordan, Turkey, Saudi Arabia
Planet of the Apes Video Slot is not available in the following territories:
Azerbaijan, China, India, Malaysia, Qatar, Russia, Thailand, Turkey, Ukraine.
Vikings Video Slot is not available in the additional jurisdictions:
Azerbaijan, Cambodia, Canada, China, France, India, Indonesia, Laos, Malaysia, Myanmar, Papua New
Guinea, Qatar, Russia, South Korea, Thailand, Turkey, Ukraine, United States of America.
Narcos Video Slot is not available in the following territories:
Indonesia, South Korea.
Additionally, Universal Monsters (Dracula, Creature from the Black Lagoon, Phantoms Curse and The
Invisible Man), are only available in the following territories:
Andorra, Armenia, Azerbaijan, Belarus, Bosnia and Herzegovina, Georgia, Iceland, Liechtenstein, Moldova,
Monaco, Montenegro, Norway, Russia, San Marino, Serbia, Ukraine, North Macedonia, Turkey, Austria,
Cyprus, Finland, Germany, Greece, Hungary, Ireland, Luxembourg, Malta, Netherlands, Poland, Slovakia and
Players from the following countries are not eligible to win any jackpots from jackpot games offered by
NetEnt (such as but not limited to Mega Fortune): Australia, Azerbaijan, China, Denmark, India, Israel,
Italy, Japan, Malaysia, Qatar, Russia, Spain, Thailand, Tunisia, Turkey, United Arab Emirates, Ukraine.
The Casino will make reasonable efforts to prevent players from these countries to reach the games, but
if players from any of the stated countries would win the jackpot, the jackpot win will be annulled.
Players from Australia are not eligible to play the games from Amatic.
Players from the following countries are not eligible to play the games from Microgaming: USA, Singapore,
Italy, Denmark, South Africa, France, UK, Spain, Belgium, Australia, Taiwan, Philippines.
Players from Canada are not eligible to play the games from NYX (NextGen).
Please also note that by depositing via Paysafecard, Neteller or Skrill only NetEnt games are available
to players from Germany due to Malta Gaming Authority regulation.
The website allows playing for the following currencies: EUR, USD, NOK, CAD, PLN, NZD, ZAR, JPY.
Fees and Taxes
You are fully responsible for paying all fees and taxes applied to your winnings according to the laws
of the jurisdiction of your residence.
By accepting these Terms and Conditions you confirm that you know and understand the rules of the games
offered on the Website. It is at your discretion to familiarise yourself with the theoretical payout
percentage of each game.
Disclaimer of Liabilities
By accepting these Terms and Conditions you confirm your awareness of the fact that gambling may lead to
losing money. The Casino is not liable for any possible financial damage arising from your use of the
The Casino is not liable of any hardware or software defects, unstable or lost Internet connection, or
any other technical errors that may limit access to the Website or prevent any players from
In an unlikely case where a wager is confirmed or a payment is performed by us in error, the Company
reserves the right to cancel all the wagers accepted containing such an error, or to correct the mistake
by re-settling all the wagers at the correct terms that should have been available at the time that the
wager was placed in the absence of the error.
If the Casino mistakenly credit your Player Account with a deposit, bonus or winnings that do not belong
to you, whether due to a technical issue, error in the paytables, human error or otherwise, the amount
and/or the winnings from such bonus or deposit will remain the Casino property and will be deducted from
your Player Account. If you have withdrawn funds that do not belong to you prior to us becoming aware of
the error, the mistakenly paid amount will (without prejudice to other
remedies and actions that may be available at law) constitute a debt owed by you to us. In the event of
an incorrect crediting, you are obliged to notify us immediately by email.
The Casino, its directors, employees, partners, service providers:
- do not warrant that the software or the Website is/are fit for their purpose;
- do not warrant that the software and Website are free from errors;
- do not warrant that the Website and/or games will be accessible without interruptions;
- shall not be liable for any loss, costs, expenses or damages, whether direct, indirect, special,
consequential, incidental or otherwise, arising in relation to your use of the Website or your
participation in the games.
You hereby agree to fully indemnify and hold harmless the Casino, its directors, employees, partners, and
service providers for any cost, expense, loss, damages, claims and liabilities howsoever caused that may
arise in relation to your use of the Website or participation in the Games.
You acknowledge that the Casino shall be the final decision-maker of whether you have violated the
Casino’s Terms and Conditions in a manner that results in your suspension or permanent barring from
participation in the Website.
Use of Player’s Account
Each player can create only one (1) personal user account. Creating multiple accounts by a player
(“Duplicate Accounts”) can lead to termination of the accounts and suspending of all payouts. Any
returns, winnings or bonuses which the player has gained or accrued during such time as the Duplicate
Account was active may be reclaimed by us, and players undertake to return to us on demand any such
funds which have been withdrawn from the Duplicate Account.
The player must register personally by following the on-screen instructions.
The player shall not provide access to his or her account or allow using the Website to any third party
including but not limited to minors.
The website can only be used for personal purposes and shall not be used for any type of commercial
Any offensive or obscene language, as well as any commercial or promotional information, are not allowed
in the "Nickname" field in the player's profile. If any violations are detected, support service members
or other Company's staff may replace the contents of the "Nickname" field with something neutral. In
case of a repeated violation, the player's account may be blocked and all funds confiscated.
You must maintain your account and keep your details up-to-date.
Right to withdraw consent. In cases where we rely on your consent for the processing of personal data,
you have a right to withdraw your consent at any time.
We may also keep anonymized derivatives of your data to improve our content and marketing communications
where no automated decision making is involved.
We reserve the right to make a phone call to the number provided in your user account, which at our own discretion can be a necessary part of the KYC procedure. Withdrawals may be terminated until the account is fully verified. We will make reasonable efforts trying to contact you regarding the withdrawal of the funds, but if we are not able to reach you (by email or phone) in two (2) weeks, account will be locked, since you have failed to pass the KYC procedure.
If we mistakenly credit your user account with winnings that do not belong to you, whether due to a
technical, error in the pay-tables, or human error or otherwise, the amount will remain our property and
will be deducted from your Player Account. If you have withdrawn funds that do not belong to you prior
to us becoming aware of the error, the mistakenly paid amount will (without prejudice to other remedies
and actions that may be available at law) constitute a debt owed by you to us. In the event of an
incorrect crediting, you are obliged to notify us immediately by email.
In the unlikely event of a disagreement between the result that appears on your screen and the game
server, the result that appears on the game server will prevail. You acknowledge and agree that our
records will be the final authority in determining the terms and circumstances of your participation in
the relevant online gaming activity and the results of this participation.
The Casino reserves the right to terminate games or events in exceptional circumstances further described
below. Should a game miscarry or malfunction after starting due to a technical error, we shall: a)
cancel the game; b) refund the amount wagered; if the account holder has an accrued credit at the time
the game miscarries, credit the monetary value of the credit to the account holder’s user account or, if
the said account no longer exists, by paying it to the account holder in an approved manner; c) inform
the regulator of the circumstances of the incident if necessary; d) refrain from further providing the
games or services if such games or services are likely to be affected by the same failure.
We reserve the right to refuse the whole or part of any transaction requested by you at any time at our
sole discretion. No transaction is accepted by us until you receive a confirmation that it has been
accepted. If you do not receive a confirmation that your transaction has been accepted, you should
contact Customer Support.
You shall compensate us in full for any claims, liabilities, costs, expenses (including legal fees) and
any other charges that may arise as a result of your breach of the Terms.
You can close account at any time by contacting casino team on live chat or by e-mail.
The Company has strict anti-fraud policy. If the player is suspected of fraudulent actions including but
not limited to:
- participating in any type of collusion with other players;
- development of strategies aimed at unfaithful winnings;
- fraudulent actions against other online casinos or payment providers;
- charge back procedures with a credit card or denial of some payments made;
- other types of cheating;
- or is known to have gone bankrupt in the country of his residence;
- providing incorrect information about personal data during registration;
- providing of forged documents;
- creating two or more accounts.
- low risk roulette play where the player betting equal stakes for both black/red or even/odd covering
25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible
the Company reserves the right to terminate the user account and suspend all payouts to the player. This
decision is at sole discretion of the Company and the player will not be notified or informed about the
reasons of such actions. The Company also reserves the right to inform the regulatory bodies of such
fraudulentactions performed by the player.
You may not use funds that originates from any illegal activity or source or that is tainted or
associated with any illegality or ill-gotten means. In accordance with our anti-fraud policies, we
reserve the right to pay any requested withdrawal partly or in total via the same method of payment
through which one or more deposits were made. We further reserve the right to pay any requested
withdrawal directly to your bank account.
In the even of chargeback at the account, the casino reserves the right to:
charge the player a sum equivalent to the players available balance funds in order to compensate damages and expenses suffered by an incurred as a result of chargeback
claim further damages and financial losses from the player by contacting them via one of the methods provided during the registration process (i.e. phone, e-mail, etc.)
close player's personal account and/or discard all and any winnings gained as a result of such act or attempt to act
The Casino has zero tolerance to advantage play. Any player who will try to gain advantage of casino
welcome offers or other promotions agrees that Company reserves the right to void bonuses and any
winnings from such bonuses, for the reasons of:
- use of stolen cards;
- creating more than one account in order to get advantage from casino promotions;
- providing incorrect registration data;
- any other actions which may damage the Casino;
The Casino reserves the right to close your Player Account and to refund to you the amount on your
account balance, subject to deduction of relevant withdrawal charges, at Casino’s absolute discretion
and without any obligation to state a reason or give prior notice.
The casino is not a financial institution and thus should not be treated as such. Your account will not
bear any interests and no conversion or exchange services will be
offered at any time.
In order to verify player`s account casino management require documents (ID, payment systems, utility
bills еtc) in Latin or Cyrillic alphabet. In case player doesn’t have an opportunity to provide
documents in above-mentioned alphabets casino reserves the right to demand video verification where
player shows his/her documents.
The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the
casino system. Criminal charges will be brought against any user or any other person(s) who has/have
manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or,
change any games or events being offered on the Website.
Should you become aware of any possible errors or incompleteness in the software, you agree to refrain
from taking advantage of them. Moreover, you agree to report to the Casino any error or incompleteness
immediately. Should you fail to fulfill such obligations, the Casino has a right to full compensation
for all costs related to the error or incompleteness, including any costs incurred in association with
the respective error/incompleteness and the failed notification.
Any deposit has to be wagered 3 times (player must place bets three times of their deposit amount) before
the withdrawal of funds connected to this deposit is available. In case several deposits were made with
no gaming activity, player has to wager the total amount of these deposits prior to withdrawal.
Otherwise the Casino has a right to charge a fee for the procession of deposit and withdrawal, which is
at the sole decision of the Casino.
The Company complies with Maltese and European laws, regulations and guidelines for the prevention of
money laundering and the funding of terrorism. Suspicious transactions can be investigated by the
Company. The Company reserves the right to send a suspicious transaction report to the competent
authorities without notice or further reference to you. Besides, in case of any suspicious transactions,
the company may block or close the account and withhold all funds as may be required by law and/or by
The Website offers a variety of payment methods. They include VISA and MasterCard credit and debit cards,
as well as different web wallets. Please contact our support team at email@example.com to inquire
about the payment methods which are most favorable for your country of residence.
The Company does not accept third party payments. You must make deposits only from a bank account, bank
cards, e-wallets or other payment methods that are registered in your own name. If we determine during
the security checks that you have violated this condition, your winnings will be confiscated and the
original deposit will be returned to the owner of the payment account. The Company is not responsible
for the lost funds deposited from third party accounts.
Please note that the minimal amount of deposit is EUR 20 / USD 20 / CAD 30 / NOK 200 / PLN 90 / NZD 30 /
ZAR 350 / JPY 2400.
The maximum amount of deposit depends on the payment method you decide to use.
The Website offers a variety of payment methods. They
include VISA and MasterCard credit and debit cards (3D Secure is obligatory), as well as various web
wallets. Procedures, terms and conditions, availability, and duration for deposits as well as fees for
each method may vary depending on time as well as the country and payment method in question. Current
advice is available when logged in on the Website under the heading "Deposits". You can also contact our
support team to inquire about payment methods most favorable for your country of residence.
Withdrawal and Refund Policy
The minimal amount for withdrawal is EUR 30 / USD 30 / CAD 45 / NOK 300 / PLN 135 / NZD 45 / ZAR 525
/JPY 3600 or
an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested
amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments.
Your withdrawals will be processed as soon as possible, however, please keep in mind that some web
wallets take up to three (3) days to process the withdrawal request.
The Website supports payouts via Original Credit Transfer (OCT) from Visa and via Payment Transfer from
Mastercard. Additional requirements are that the respective credit card is not a corporate credit card
and the card is issued in a supported country.
For Visa, the following countries are not supported: USA, Australia, Hong Kong, India, Indonesia, Japan,
Korea, Malaysia, Singapore.
For Mastercard, only the following countries are supported: Andorra, Austria, Belgium, Cyprus, Czech
Republic, Denmark, Estonia, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy,
Latvia, Luxembourg, Malta, Monaco, Netherlands, Norway, San Marino, Slovakia, Slovenia, Spain, Sweden,
Switzerland, Turkey, and United Kingdom.
Please note that even for supported countries the Casino is not able to guarantee successful credit card
payment processing in all cases, since banks issuing credit cards may block or reject such transactions
at their own discretion.
The internal operating currency of the Website is Euro. Due to this fact, in case you transact in other
currencies, the amount deducted from your credit card may be insignificantly higher than displayed at
the time of transaction due to currency conversions on the side of your bank and/or the Casino's payment
If you have deposited via credit or debit card or another payment method and the amount of withdrawal is
equal or smaller than the one deposited, we reserve the right to pay the withdrawal amount back to the
credit or debit card or another payment method used. If the amount exceeds the one deposited, the amount
in excess will be paid via one of the alternative payment methods.
The Company reserves the right to check player’s identity prior to processing payouts and to hold
withdrawals for the time needed to check the player’s identity. Please note that when cumulative withdrawals reach € 2,000 the player verification procedure will be mandatory. In case of false personal
data provided by the players, the withdrawal can be refused and the user account can be terminated. The
player will be informed thereof by email. In some cases the Website can request selfie with ID, selfie
with ID and special sign, or call. Failure of passing this verification will lead to account closure and
confiscation of winnings.
Refund request may be declined by the Casino if the player provides false or intentionally modified
personal data in order to bypass the system.
The player will not be able to play unless they accept the updated terms and conditions, but can
withdraw the actual balance.
The maximum withdrawal amount processed to a player is USD 5,000 / EUR 5,000 / CAD 7,500 / NOK 50,000 /
PLN 20,000 / NZD 7,500 / ZAR 75,000 / JPY 600,000 per day, USD 10,000 / EUR 10,000 / CAD 15,000 / NOK
100,000 / PLN 40,000 / NZD 15,000 / ZAR 150,000 / JPY 1,200,000 per week and USD 30,000 / EUR 30,000 /
CAD 45,000 / NOK 300,000 / PLN 120,000 / NZD 45,000 / ZAR 450,000 / JPY 3,600,000 per month, unless
otherwise specified in the Terms & Conditions of a specific promotion. Exceptions may be made to players
with a higher VIP level, if any, at the Casino’s sole discretion. If you win more than €30,000, the
Casino reserves the right to divide the payout into monthly instalments of maximum €30,000 until the
full amount is paid out.
All progressive jackpot wins will be paid in full.
All costs that may occur upon refund procedure are on the player.
Money deposited in the Casino must be used for gaming activity. Due to this, all deposits need to be
wagered at least three (3) times.
If no login on the Player Account on the Website is performed (the account is inactive) for a period
longer than 12 months, the Company reserves the right to charge a monthly maintenance fee of €5 starting
on the 13th month from last recorded login.
If the account remains inactive for a period longer than 12 months, a reminder email will be sent via
email every month starting on the 13th month.
If the account is inactive for a period of 30 months the account balance will be remitted back to the
If the player cannot be located, the funds will be handed over to the Maltese Authorities thus remaining
available for the player to access. To get information on how to reinstate closed, dormant accounts or
recover funds held on these accounts please contact customer support.
You are free to contact our customer service team according to the instructions found on the Website to
give us any complaints regarding our services.
Complaints are handled in the support department and escalated in the organisation of the Casino in the
case that support personnel did not solve the case immediately. You shall be informed about the state of
the complaint to a reasonable level.
If the dispute is not resolved on the casino management level, you can contact any independent body,
gaming authority or the licensing regulator listed on the Website.
We have appointed ThePOGG.com as ADR provider that you may also complain to. Complaints to ThePOGG.com
may be sent to firstname.lastname@example.org. Should you still not be satisfied with the ruling, you may also
contact the MGA Player Support Unit by email address email@example.com or by clicking here.
We do our best to resolve the complaints within ten (10) calendar days of receipt of the complaint.
Should the claim require more time to be resolved, the time period can be extended.
In the event of any dispute, you agree that the server logs and records shall act as the final authority
in determining the outcome of any claim. You agree that in the unlikely event of a disagreement between
the result that appears on your screen and the game server, the result that was logged on the game
server will prevail, and you acknowledge and agree that our records will be the final authority in
determining the terms and circumstances of your participation in the relevant online gaming activity and
the results of this participation.
When we wish to contact you regarding such a dispute, we will do so by using any of the contact details
provided in your Player Account.
Effective from: 10.09.2018
Last updated: 1.06.2020
As a data controller, we have a legal obligation under gambling regulations to process personal data from
players in order to allow them to participate in games and provide them with ancillary services. This
The website www.megaslot.com ("Casino", "Website", “Company”, "We", "Us", "Our") is owned and operated by
N1 Interactive Ltd, a company incorporated under the laws of Malta with registration number C 81457 and
registered address at 206, Wisely House, Old Bakery Street, Valletta VLT1451, Malta. Megaslot casino is
licensed and regulated by the Malta Gaming Authority under the licence MGA/CL1/1419/2017 issued on
free to contact our Data Protection Officer at firstname.lastname@example.org
information we require, please do not use this website.
periodically make modifications to this Policy. While we will do our best to notify you of such changes,
2. INFORMATION WE COLLECT
The Personal Information which we may request to use and process shall include, without limitation:
a) Any of the information that you provide to us when filling in the forms on our account registration
pages, as well as any other data that you further submit via the Website or email (e.g. first and last
name, date of birth, email address, phone number);
b) Correspondence made with us via the Website, email, web chat or through other means of communication;
c) All Player Account transaction history, whether this takes place via the Website(s) or via other means
d) Website logins and their details, including traffic data, GeoIP location data, browser/device data,
weblogs, activity logs and other traffic information recorded in our system;
e) Documents and proofs reasonably requested by us to verify your account, to process deposits or
withdrawals and to conduct anti-fraud checks (on our own initiative or as required by applicable
legislation). Such proofs may include passport scans, payment slips, bank statements, etc.
f) Survey participations or any other customer assessments that we may carry out from time to time.
3. HOW WE USE YOUR INFORMATION
We process the Personal Information we collect from you in order to deliver our services. In particular,
we will use your data for the following purposes:
a) Processing your bets and transactions. This includes your use of credit card and online payment
b) Providing you with gaming and other ancillary services that you seek from our Website;
c) Rendering customer support, such as assistance with setting up and managing your account;
d) Identifying and performing the necessary verification checks;
e) Providing registered players with information about our promotional offers, or providing promotional
information from our selected business partners, associates and affiliates (only if players specifically
consented to receiving such marketing material);
f) Complying with legal responsibilities, including complying with anti-money laundering (AML) and
combating the financing of terrorism (CFT) laws;
g) Monitoring and investigating transactions for the purposes of preventing fraud, terms abuse, money
laundering and other illegal or irregular gaming activities;
h) Analysing customer trends through market study assessments (participation in surveys is not obligatory
and you can always choose not to take part);
i) Conducting research and statistical analysis of aggregated data.
4. MARKETING COMMUNICATION
Unless you have elected not to receive promotional materials, we may use your Personal Information,
including your email address and phone number, to send you marketing communications regarding products,
services and promotions. This may include information about products and services from our business
partners, such as casino game providers.
Whenever you decide to stop receiving such marketing and advertising material, you may opt out of this in
your Player Account settings or by contacting our customer support at email@example.com.
Additionally, note that by accepting any contest prize or winnings from us, you consent to the use of
your name and/or nickname for advertising and promotional purposes without additional compensation,
except where prohibited by law.
5. OBTAINING PERSONAL INFORMATION
We shall not collect any Personal Information about you without your knowledge. We may, however,
automatically collect certain data about you where you would have provided such information through the
use of our services and through your interactions with us.
We may also lawfully receive certain Personal Information from online vendors and service providers, such
as fraud prevention companies. In addition, we retain the right to engage the services of third-party
providers to render technical support, so as to process your online transactions and source gaming
Please understand that we may be granted access to any information you may provide to such vendors,
service providers and third-party e-commerce services. Rest assured that we will use and safeguard any
Personal Information so obtained, as set out in this Policy. Any information that you provide will only
take any necessary steps to ensure that our agreements with third-party service providers always protect
your private information.
6. DATA RECIPIENTS
We may pass information that you have given us to other entities within our group of companies and to our
business partners. These companies include our parent companies, their parent companies and all of the
subsidiaries of these respective companies, as well as other companies with whom we carry out business
and hold necessary agreements. Data processing of your information may be undertaken by the Company or
by another entity in our group of companies, which may use a third party to fulfill such data processing
Employees of the Company, more specifically Data Protection Officer, Money Laundering Officer, Payments &
Anti-Fraud analysts, Customer Support agents, Customer Retention team members, VIP player managers as
well as other selected employees, shall also have access to your Personal Information for the purpose of
executing their duties and providing you with assistance.
Our employees who have access to, or are associated with the processing of the player’s personal
information, have signed confidentiality agreements to respect the confidential nature of the player’s
information pursuant to applicable gaming, data protection and privacy laws.
In order to provide you with an efficient service, we and/or our service providers might require
transferring your personal data from one country to another in the European Union (EU) and European Free
Trade Association (EFTA) regions and also to some data processors that may be based outside of the
European Economic Area (EEA). Therefore, by browsing the Website and communicating electronically with
us, you acknowledge and agree to our (or our suppliers or sub-contractors) processing of your data in
these countries. We shall always use our best efforts to ensure that your information and data is
7. RELEASING DATA TO THIRD PARTIES
We do not sell or rent your personal data to third parties.
We may disclose your personal information if required by law, regulation, or other legal subpoena or
warrant. We may also disclose your personal information to a regulatory or law enforcement agency if we
believe it to be necessary to protect the legitimate interests of the Company, its customers or any
Personal data will only be disclosed to third parties in the following cases:
a) Where we are required to do so by law;
b) If the Website needs to share data with its payment processors to facilitate payment transactions in
accordance with their privacy policies. (In particular, most banking card transactions are processed by
c) To comply with our legal and regulatory duties and responsibilities to the relevant licensing and
regulatory authorities as well as all duties and responsibilities owed under any other applicable
legislation and to any other applicable regulators in other jurisdictions;
d) When the Company believes that disclosure is necessary to protect the Company’s or the player’s
safety, or the safety of others, investigate fraud, or respond to a government request;
e) If our marketing service providers require the data to carry out their tasks;
f) To any other third party with the player’s prior consent to do so.
We use third-party data processors to process limited personal data on our behalf. Such service providers
support the Website, especially relating to hosting and operating the websites, marketing, analytics,
improving the websites, and sending email newsletters. We shall ensure that the transfer of the Personal
Data to the recipient is compliant with applicable Data Protection Legislation and that the same
obligations are imposed on the processor as is imposed on us under the respective Services Agreement.
Our websites may also include social media features (e.g. “share” or “like” buttons). Such features are
provided by third-party social media platforms such as Facebook. Where data is collected this way, its
In addition to the above, we may also release personal data if we acquire any new businesses. Should the
Company undergo any changes to its structure such as a merger, acquisition by another company or a
partial acquisition, it is most likely that our customers’ personal data will be included within the
sale or transfer. We will, as part of our Policy, inform our players by email prior to affecting such
transfer of personal data.
Please note our content may link to third party websites to provide relevant references. We are not
responsible for such external content, which may contain separate privacy policies and data processing
8. DATA RETENTION
As stated under our Terms and Conditions both, you and the Casino can decide to have your Player Account
closed at any time. Following closure of your account, we will retain your personal data on record for
as long as required by law. This data shall only be used should it be required by competent authorities
in cases of enquiries regarding financial and fiscal records, fraud, money laundering or investigations
into any other illegal activity.
We may also keep anonymized derivatives of your data to improve our content and marketing communications
where no automated decision making is involved.
You are to note that due to anti-money laundering regulations in licensed gaming jurisdictions in the
European Union, we are obliged to retain personal data of players submitted during registration and any
data passed on during the operative period of a Player Account for a minimum of five years from last
player transaction or account closure. Therefore, requests for erasure prior to the lapse of this period
cannot be entertained.
9. SECURITY OF YOUR DATA
We hereby acknowledge that in collecting and processing your Personal Information for the purposes of
managing your Player Account, we are bound by strict legal provisions on the protection of personal
Consequently, we endeavour to protect your personal information and respect your privacy in accordance
with best business practices and applicable regulations. Being committed to providing secure services to
players, and we will take all reasonable precautions to ensure that all the data that you have submitted
to us remains safe.
Right to withdraw consent. In cases where we rely on your consent for the processing of personal data,
you have a right to withdraw your consent at any time.
Player Accounts can only be accessed with the player’s unique ID and password. You may also set up
two-factor authentication (2FA) as additional protection from unauthorised use of your account. You are
responsible for keeping your login information confidential and making sure it cannot be accessed by
10. CONTACTING US
You may always contact us in regards to this Policy should you wish to:
a) Confirm the accuracy of the personal information we have collected about you;
b) Enquire about our use of your personal information;
c) Prohibit future use of your data for direct marketing purposes;
d) Update or rectify any information that you have provided us (in such cases you shall provide any
evidence we may reasonably require to effect such changes). Note it is illegal to provide us with false
information about you and it is your responsibility to ensure that we are always updated with your
We have appointed a data protection officer (“DPO”) who is responsible for overseeing questions in
DPO at firstname.lastname@example.org.
In addition, as per Article 77 of the GDPR, you have the right lodge a complaint related to your data
processing to a supervisory authority, in particular in the Member State of your habitual residence,
place of work or place of an alleged infringement.
When you visit the Website, our system automatically collects information about your visit, such as your
browser, IP address, and the referring website. This collection may be done in conjunction with our
platform providers and partners. We may receive from them general demographic or usage data of our
Website visitors. We do not use automatically collected information to identify you personally without
receiving additional consent.
files that are stored on your computer or equipment when you visit our web pages. Some of the cookies
are essential for the Website to operate; others improve your Website experience and help us deliver a
better service. Below are the types of cookies we use and their purposes.
Required cookies: enable the navigation and basic functionality of the websites, e.g., access to member
areas of the Website.
Functional cookies: allow us to analyse your website usage and your selections on the website (e.g. your
session key, language, or region), so we can save these settings and offer you a more personalised
Advertising cookies: allow us to gauge how effective our content marketing is. These cookies are provided
by our partners to track website visits and new player registrations from advertising. We do not share
your personal information (such as name or email) to affiliated partners except for site visit data
collected directly by such Advertising Cookies. However your site visit data may be linked with other
personal information collected through other sources by the providers. The latter external data
processing is governed by the privacy notices and policies of these third-party providers.
In addition to the above, we use a number of third party service providers who also set cookies on this
Website, in order to deliver the services that they are providing to us. Such services include, but are
not limited to, helping us to improve your experience by tracking your activity on the Website,
measuring the effectiveness of the Website and the effectiveness of our marketing campaigns.
Most online browsers automatically accept cookies. If you prefer, it is possible to block some or all
cookies, or to delete cookies that have already been set by modifying your browser settings. However, we
recommend that you do not block or delete your cookies as this may restrict your use of our Website.
12. NETENT GAMES
HOW WE COMMIT TO RESPONSIBLE GAMING?
Gambling at an online casino should always be aimed at entertainment. However, there is a certain
percentage of people who lose control over themselves while gambling. Before starting to play, it is
important to realise that gambling shall never be viewed as a source of income or means of recovery from
debts. It is useful to keep track of the time and the amount of money spent at an online casino daily.
If you think that you start spending more money than you can afford, or in case gaming starts
interfering with your normal daily routines, we strongly advise to consider several measures that can
help, such as setting Personal Limits on your gaming activities, opting for Self-Exclusion, and seeking
help and support from trusted independent bodies.
HOW CAN I LIMIT MY SPEND OR LOSSES?
To assist you in gambling responsibly we offer the Personal Limits feature. You can set limits on the
amount you deposit, lose, wager, spend in one game, or on your account activity on the whole. This
functionality can be accessed within your account in the “Personal Limits” section here.
Limits can be amended at any time. A decrease in the limit will take effect immediately, however an
increase may only occur after email confirmation and only after the previous limit of the same type
expires, in order to avoid rash decisions. If you require further information or assistance regarding
Personal Limits, please contact our support team at email@example.com.
Deposit Limit. A limit on your deposits for a day, a week, or a month.
Loss Limit. A limit on your losses in the casino for a day, a week, or a month. Please note the loss is
based on the initial deposit and not winnings attributed to the deposited amount. If for example you
deposit €50, put a Loss Limit of €10 and then go on to win €1,000, you can still lose more than €10 of
the €1,000 balance as it is based on the initial deposit instead of the winnings.
Wager Limit. A limit on the wagered amount for a day, a week, or a month.
Session Limit. A limit on the amount of time in minutes spent playing a game.
NEED A BREATHER?
Cooling-Off Limit. You can set a Cooling-Off Period for 1 week, 1 month, 3 months, or 6 months. While
the limit is active you cannot deposit to the Casino and you will be excluded from all promotional
offers, although you may withdraw the remaining funds during this period. Cooling-Off period is applied
to your account immediately. Upon its expiring your account will automatically be re-activated.
Self-Exclusion Limit. You can set a Self-Exclusion Limit for 6 months, 9 months, or 1 year. Upon doing
so your Player Account will immediately be disabled and you will be excluded from all promotional offers
for the set period. You will not be able to deposit or withdraw funds when the limit is active. Upon its
expiring your account will automatically be re-activated.
WHAT IS SELF-EXCLUSION?
Setting Self-exclusion lets us know that we need to take all measures to block your access to your
account and make sure that you receive no promotional materials. You may also contact our support team
at firstname.lastname@example.org and inform us about your decision to stop gambling at the Website for a certain
period of time or forever.
LET’S SEE SOME ID?
The Casino only accepts players who are at least 18 years old and uses all available methods to stop any
attempts of minors to register and play at our Website. The Casino reserves the right to ask for proof
of identity and in case the player has not reached the legal age to play, access to the Website will be
However, we realise that due to a wide availability and nature of the Internet people under the legal
age still have a chance to register and play at an online casino. We therefore strongly encourage
parents to cooperate in protecting their children from free access to gaming websites. There is special
software that can help in this matter. Please visit the following websites for more information:
WHAT IS REALITY CHECK?
Getting caught up is easy when you are having fun, therefore we will send you an hourly notification
in-game to remind you of how much you have spent at the Casino. Regardless of how many games you are
playing at the same time, the message will let you know where you are at. This is meant to provide some
time to reflect on your bets and perhaps consider pausing play for a while.
SEEKING OUTSIDE HELP?
You may contact any of the following organizations for consultation and support: